Portfolio

NSW CER Installer Portal

As UX Lead for the NSW Consumer Energy Resources (CER) Installer Portal, I led the design of a new digital service supporting NSW’s transition to a cleaner energy future. Working closely with policy teams, regulators, technical specialists and industry stakeholders, I helped transform complex registration, compliance and reporting processes into a simple, accessible experience for over 4000 solar installers, retailers and industry partners. The portal now provides a consistent solar device registration pathway across NSW electricity networks and serves as a foundation for future energy reforms and digital services.

Secondary & Vocational Education Reform

As Lead Experience Architect, I supported a major Victorian Government education reform initiative focused on improving pathways between secondary education and vocational learning. Working across multiple reform streams, I facilitated stakeholder workshops, conducted discovery activities and developed service design artefacts that helped align the needs of students, educators, schools and government stakeholders. Through research, journey mapping and experience design, I contributed to shaping future-state education services that aimed to improve engagement, accessibility and learning outcomes across the Victorian education system.

Windfall Gains Tax

As Lead Experience Architect, I led the discovery and experience design activities supporting the introduction of Victoria’s Windfall Gains Tax. Working closely with government stakeholders, policy teams and delivery partners, I translated complex legislative and taxation requirements into user-centred service experiences that were easier for property owners and industry stakeholders to understand and navigate. Through research, stakeholder workshops and service design, the project helped establish a clear and accessible digital pathway for managing obligations under the new tax framework while supporting the successful implementation of a significant government reform initiative.

Brokerhub Portal

BrokerHub is Westpac’s digital platform for mortgage brokers across Australia. As the Experience Architect, I led the discovery, redesign and enhancement of the platform, helping improve how brokers access information, manage customer interactions and complete key business processes.

Community Portal

As Product Design and UX Lead, I led the design and delivery of the NSW Police Force Community Portal, a digital platform created to improve how community members access information and engage with police services online. Working closely with community groups, operational police commands, business units and internal stakeholders, I facilitated user research, workshops and discovery activities to understand community needs and identify opportunities for service improvement. The project focused on creating a more accessible, intuitive and user-centred experience, bringing together information, services and community engagement initiatives into a single digital platform that better connected the NSW Police Force with the communities it serves.

Community Portal App

As Product Design and UX Lead, I led the design and delivery of the NSW Police Force’s first public-facing mobile application, creating a new digital channel for community engagement and access to police information and services. Working closely with community representatives, operational police commands, business units and technical teams, I conducted user research, facilitated workshops and translated community needs into an intuitive, user-centred mobile experience validated by user testing. The project required balancing public expectations for accessible digital services with the governance, security and operational requirements of a large law enforcement organisation. The resulting application helped strengthen community engagement, improve access to information, and establish a foundation for future digital service innovation within the NSW Police Force.

Firearms Registry Licensing Portal

As Product Design and UX Lead, I worked across discovery, service design and digital transformation initiatives to improve the experience for firearm owners, dealers, clubs and Registry staff. Through stakeholder engagement, research and user-centred design, I helped simplify complex regulatory processes, identify opportunities for digital service improvements and develop more intuitive experiences that balanced customer needs with the legislative, security and operational requirements of a highly regulated environment.

Risk-e Business Consultants

I was employed by Dave Owens, CEO of Risk-e Business Consultants specialising in the areas of corporate risk, emergency management and disaster recovery and executive level investigations, to perform a website refresh bringing it inline with current web standards, make it mobile responsive and display his expanded service offerings.

Nemesis Consultancy Group

The Nemesis Group of companies is comprised of 5 separate arms, each with their own websites representing their service offerings. I was engaged by company CEO’s Peter and Ken Moroney to either upgrade or implement new website builds to reflect the ever changing nature and expansion of their business.

Steve Brien Communications

I was employed by Steve Brien Communications, a communications company that markets and promotes major NSW Government infrastructure development projects, to design, develop and implement a brand new fully responsive website to represent the company, promote their brand awareness and provide them a firm public image for their future government tender work.